Getting started on Traffic Reporting

Traffic Reporting provides visibility into the overall health of your voice network. You can report on

every call attempt, including incomplete and blocked calls, to identify end-to-end call completion and blockage rates.

With Traffic Reporting, you can:

• Determine peak calling periods to tailor agent staffing levels
• Optimize circuit capacity planning
• Isolate key market demographics

Use this guide to answer all of your Traffic Reporting questions.